
2.4 Technological Forces
To continuous technology innovation creates a threat when used by competitors to grab more customers, however the technological tools are a great opportunity to improve customer communications, increase information about this, and facilitate and change the delivery making it faster. depends on how the firm use this variable can achieve and maintain a competitive advantage or differentiator within the industry.
Today the hotel industry needs tools that offer both agility and speed in receiving as security and reliability in managing availability and agencies. The software-based solutions. HOTEL allow maximum performance to companies of tourist accommodation: hotels, hostels, campsites, cottages, apartments, apart-hotels, etc.., Gaining full control of all movements of your business Business management is increasingly complex: different users in the management, control and agency contracts, management fees from a central, aggressive competition forcing minimize time decision making, etc.. Sysme solutions create the necessary processes to minimize this complexity and help focus the work of enterprises towards profitability targets marked.
http://www.rel-tec.com/sysme/dossier_hotel.pdf
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SISTEMAS GDS
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SABRE TRAVEL NETWORK
The world's leading provider of solutions for the travel industry, including agencies, corporations, suppliers, developers, government and online.
AMADEUS:
• E-TOURISM: THE USE OF
THE INTERNET E-COMMERCE AND E-BUSINESS
Electronic Tourism a multidimensional Resources / IT analyzed can be integrated into the tourism business in the context of a multidimensional framework that is helpful to analyze the contribution they make to their business (Buhalis, 2003). In this context, IS / IT enable businesses described improve internal efficiency, develop their ability to communicate with the outside world and agreements with partners and participants. Also, the support technology
which provides support to manage the communication flows above is based on the use of Internet and other corporate networks (intranets and extranets). From this technological infrastructure, the tour company is able to reorganize their management processes to adapted to work with the Internet and set up what is now well known as tourism mail or e-Tourism.
• INTRANETS
In the field of e-tourism, the development potential of Internet applications is quite wide. In this sense, it is an appropriate tool to perform most services
provided by these companies. For example, the query arrivals and departures or constitute ticketing operations for some time have been conducted regularly through the various businesses located on the network (portals, virtual travel agencies, CRSs, travel suppliers websites, etc..). In this context, Intranets networks play an important role to str eamline management and improve processes, reduce costs and improve the internal communication and management because it allows internal users to access a tour company the information contained in its various SI in a simple way by using interfaces friendly user based on Internet workbench.
EXTRANETS: are used for tourism businesses to improve communications with customers, because through this access type can establish a secure communication channel to request and private a reservation, check your status, send suggestions, complaints and even make the purchase transaction
a tourist area, and improve communications with suppliers enabling a
new link system which allows streamline procedures and reduce costs.
• E – BUSINESS
Basically consists of activities and business processes on computer networks which may connect the company with customers and suppliers, government, entities financial, etc.. The e-Business as a new tourist business model has been provided by Rufin (2002) as the intensive and widespread use of IS / IT in managing a company. From this definition it follows that the IS / IT can be applied to any process or activity internal or external to the company and at any level of management